FAQ

Welcome to Merivelle! We want to make your shopping experience simple, convenient, and enjoyable. Below are answers to some of the most common questions about shopping with us.

1. About Merivelle

Q: What is Merivelle?

Merivelle is an online shopping store committed to providing customers with a convenient shopping experience and carefully selected products.

Q: Where can I shop with Merivelle?

You can shop directly through our official website: https://www.merivelle.store/

Q: Which countries do you ship to?

Currently, we ship to customers within the United States only.

2. Orders and Payments

Q: How can I place an order?

Simply browse our website, select the products you want, add them to your cart, and complete checkout by following the instructions.

Q: Can I change or cancel my order after placing it?

If you need to change or cancel an order, contact us as soon as possible at support@merivelle.store. We will try to assist you, but changes or cancellations may not be possible once your order has been processed or shipped.

Q: Will I receive an order confirmation?

Yes. After placing an order successfully, you should receive an order confirmation by email. Please check your spam or junk folder if you cannot find it.

3. Shipping and Delivery

Q: How long does order processing take?

Orders are generally processed within 1 business day. Orders placed after noon, on weekends, or on holidays may begin processing on the next business day.

Q: How long does delivery take?

Estimated delivery time is generally 3–5 business days after your order has been shipped.

Q: How much does shipping cost?

Our standard shipping fee is $5.99 per order.

Q: Do you provide tracking information?

Yes. When tracking information is available, we will send it to your email after your order has shipped.

Q: What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us at support@merivelle.store with your order number so we can assist you.

Q: Can I change my shipping address?

Please contact us immediately if you entered an incorrect shipping address. We will try to update it before the order is processed or shipped, but changes cannot be guaranteed.

4. Returns and Refunds

Q: What is your return policy?

We accept eligible return requests within 15 days of receiving your order, subject to the conditions outlined in our Return and Refund Policy.

Q: How do I request a return?

Before sending any item back, email support@merivelle.store with your order number and the reason for your return. Our support team will provide instructions.

Q: Who pays for return shipping?

For returns due to a change of mind, customers are generally responsible for return shipping costs unless applicable law requires otherwise. If an item arrives damaged, defective, or incorrect, please contact us for assistance.

Q: When will I receive my refund?

Once your returned item has been received and inspected, we will notify you about the refund decision. Approved refunds are issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider.

Q: What if I receive a damaged or incorrect product?

Please contact us as soon as possible at support@merivelle.store. Include your order number and clear photos of the item so we can review the issue and help resolve it.

5. Customer Support

Q: How can I contact Merivelle?

You can reach our customer support team using the following details:

Q: What information should I include when contacting support?

Please include your order number, registered email address, and a clear description of your question or concern. This helps us assist you more efficiently.

6. Policies and Additional Information

For more detailed information, please review our website policies:

  • Shipping Policy: Details about order processing, shipping fees, and delivery estimates.

  • Return and Refund Policy: Information about eligible returns, refunds, and exchanges.

  • Privacy Policy: Information about how customer information is handled.

  • Terms of Service: Terms and conditions for using our website.

Still Have Questions?

We're happy to help! If you cannot find the answer you're looking for, please contact our customer support team.

Store Name: Merivelle
Legal Company Name: ROYALCRAFT PARVION ENTERPRISES LLC
Business Address: 533 S US Highway 27/441, Lady Lake, FL 32159, United States
Email: support@merivelle.store
Phone: +1 786-884-9873
Website: https://www.merivelle.store/

Thank you for choosing Merivelle — Shopping Made Simple!

Last Updated: November 12, 2026